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Frequently Asked Questions

Can I request a specific apartment & can an apartment be held?

Yes, you may select a specific apartment. Contact us today for more information about holding an available apartment home.

When is rent due and how can I pay? Are there late fees? Is there a grace period?

Rent is due on the 1st of the month and can be paid through our online resident portal, check, or certified funds. Late fees will be applied on the 4th of the month.

Can the apartment be sublet or listed on short-term rental platforms like AirBnB or VRBO?

Apartments cannot be sublet or listed on short-term rental platforms such as Airbnb or VRBO.

What happens if I need to move out before my lease expires?

A fee will be charged to residents who choose to break lease.

Are utilities included?

Utilities are not included.

Is renter's insurance required?

A $15 facilities fee is added to your rent each month, which covers the apartment home. You may choose to acquire renter’s insurance to cover your personal belongings, but this is not required.

What leasing options are available?

Our lease terms range from 7-14 months.

Do you offer credit reporting?

Yes, we offer credit reporting on rental payments, which can assist in building and maintaining good credit. 

All residents will be enrolled in a 90-day free RentPlus trial. After 90 days of service, residents will be charged $8.95/month for an apartment with a single lease holder or $14.95/month for an apartment with multiple lease holders to continue the credit reporting service. Residents may opt out of RentPlus at any time and information regarding this procedure can be found in your lease agreement. 

What are the hours for the fitness center?

The fitness center is open 24 hours for residents.

Do you offer valet trash service and/or recycling?

Yes, valet trash pick up and recycling is available

Are apartments cable ready? If so who is the provider? Is there a separate charge?

AT&T

Are the apartments wired for Wifi? Is there a preferred provider?

AT&T

Do you have package lockers/how do I get my packages?

We do offer a 24-hour Parcel Pending package lockers.

What is the smoking policy? Can I smoke in my apartment? Is there a designated smoking area?

Smoke free community

What is the parking situation? Is parking assigned?Is there a fee or permit required for parking?

Uncovered parking is available to all residents on a first come first served basis. Additional garages are available to rent.

Do you allow pets? What is the pet policy?

We welcome most dogs and cats. Some breed restrictions apply.
 
All pets are screened using petscreening.com.
 
Restricted Breeds:

  • Akita
  • American Bulldog
  • American Staffordshire Terrier
  • Bull Terrier
  • Cane Corso
  • Chow Chow
  • Doberman Pinscher
  • Mastiff
  • Pit Bull
  • Pit Mix
  • Presa Canario
  • Rottweiler
  • Shar-Pei
  • Staffordshire Bull Terrier
  • Wolf
  • Wolf Dog Mix

What school district serves the community? High Schools? Junior High? Middle Schools? Elementary School?

Layer Elementary School, Indian Trails Middle School, Winter Springs High School

Is there public transportation nearby? What stop is closest?

There's around 5 stops within 10 minutes of our community, the closest being the Seminole County Public Schools Transportation Services.

Are washers and dryers available? Are they in the apartment? What kind?

Yes

What kind of kitchen appliances are in the apartment?

Stainless steel appliances with side-by-side refrigerators in select floor plans.

Does the apartment come with a microwave?

Yes

Do apartments have dishwashers?

Yes

Are stoves gas or electric?

Electric

Do kitchen sinks have a garbage disposal?

Yes

Is there a bathtub or just a shower? Are they together or separate?

Select floor plans include a walk-in shower.

Do the apartments have air conditioning?

Yes

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